Refund Policy

Effective Date: June 12, 2025

Overview

At Adozkup, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

General Refund Terms

Refund Window

1. Standard Products: 30 days from the date of delivery
2. Electronics: 15 days from the date of delivery
3. Perishable Items: No refunds (unless defective upon arrival)
4. Custom/Personalized Items: No refunds (unless manufacturing defect)
5. Digital Products: 7 days from the date of purchase

Eligibility Criteria

To be eligible for a refund, items must meet the following conditions:

1. Item must be unused and in original condition
2. Original packaging and tags must be intact
3. Item must not show signs of wear, damage, or alteration
4. Proof of purchase (order confirmation or receipt) must be provided
5. Return must be initiated within the specified refund window

Product-Specific Refund Terms

Clothing and Accessories

1. Items must be unworn with original tags attached
2. Items must be free from odors, stains, or damage
3. Undergarments, swimwear, and intimate apparel are non-refundable for hygiene reasons
4. Formal wear and special occasion items have a 14-day return window

Electronics and Gadgets

1. Items must be in original packaging with all accessories
2. Warranty seals must be intact
3. Software and digital licenses cannot be refunded once activated
4. Items showing signs of physical damage are not eligible for refund

Home and Garden

1. Furniture and large items may be subject to restocking fees
2. Plants and seeds are non-refundable
3. Items assembled by the customer may incur disassembly fees

Beauty and Personal Care

1. Unopened items only (for hygiene and safety reasons)
2. Items that have been opened, used, or tested are non-refundable
3. Exception: Defective products may be returned regardless of opening

Books and Media

1. Physical books must be in resaleable condition
2. Digital downloads and e-books are non-refundable once accessed
3. Damaged items during shipping are eligible for full refund

Non-Refundable Items

The following items are not eligible for refunds:

1. Gift cards and promotional codes
2. Downloadable software and digital content (after access)
3. Perishable goods (food, flowers, etc.)
4. Custom or personalized items
5. Items marked as "Final Sale" or "Clearance"
6. Products damaged by misuse or normal wear
7. Items returned after the specified time limit

Refund Process

Step 1: Initiate Return Request

1. Contact our customer service at supportadozkup@gmail.com
2. Provide order number and reason for return
3. Include photos if item is damaged or defective
4. Wait for return authorization before shipping

Step 2: Return Authorization

1. We will review your request within 2-3 business days
2. If approved, you will receive a Return Authorization Number (RAN)
3. Return instructions and shipping label will be provided
4. Items returned without authorization may not be processed

Step 3: Ship the Item

1. Package the item securely in original packaging
2. Include all accessories, manuals, and free gifts
3. Attach the provided return label
4. Ship within 7 days of receiving authorization

Step 4: Processing

1. Items are inspected upon receipt
2. Refund processing begins once inspection is complete
3. You will receive email confirmation of refund status

Refund Methods and Timeframes

Refund Methods

Refunds will be processed using the original payment method:

1. Credit/Debit Cards: 3-7 business days
2. Digital Wallets: 1-3 business days
3. Bank Transfers: 5-10 business days
4. Cash on Delivery: Store credit or bank transfer

Processing Time

1. Inspection: 2-3 business days after receipt
2. Refund Processing: 1-2 business days after approval
3. Bank Processing: Varies by financial institution

Partial Refunds

Partial refunds may be issued in the following circumstances:

1. Items returned in used or damaged condition
2. Items missing original packaging or accessories
3. Items returned after the return window but within reasonable time
4. Restocking fees for certain product categories

Partial refund amounts are determined on a case-by-case basis and will be communicated before processing.

Damaged or Defective Items

Immediate Action Required

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect
3. Do not attempt to repair or modify the item
4. Keep all original packaging

Resolution Options

For damaged or defective items, we offer:

1. Full refund including original shipping costs
2. Free replacement item
3. Store credit for future purchases
4. Repair services (where applicable)

Return Shipping

Who Pays for Return Shipping

1. Customer's Change of Mind: Customer pays return shipping
2. Wrong Item Sent: We pay return shipping
3. Damaged/Defective Item: We pay return shipping
4. Our Error: We pay return shipping

Return Shipping Guidelines

1. Use the provided return label when applicable
2. Insure high-value items during return shipping
3. Obtain tracking information for all returns
4. Items lost during return shipping are customer's responsibility (unless we provided the label)

Exchanges

Exchange Policy

1. Exchanges are available for size, color, or style changes
2. Same-value exchanges are processed as returns and new orders
3. Price differences must be paid or refunded separately
4. Exchange requests must be made within the standard return window

Exchange Process

1. Follow the same return process as refunds
2. Specify desired replacement item in your request
3. New item will be shipped once original is received and approved

International Orders

International Return Shipping

1. Customers are responsible for return shipping costs
2. Items must clear customs without additional fees to us
3. Customs duties and taxes are non-refundable
4. Processing may take longer due to customs clearance

Currency and Processing

1. Refunds processed in original transaction currency
2. Currency conversion fees are non-refundable
3. Bank processing times may vary by country

Store Credit

When Store Credit is Issued

1. Customer preference over cash refund
2. Partial refund situations
3. Items returned outside normal window
4. Promotional or bonus items

Store Credit Terms

1. No expiration date on store credit
2. Transferable to other customers
3. Can be combined with other payment methods
4. Cannot be redeemed for cash

Special Circumstances

Holiday Returns

During holiday seasons (November-January), extended return windows may apply:

1. Items purchased after November 1st may be returned until January 31st
2. Holiday-specific items must be returned by January 15th
3. Gift receipts extend return window to gift recipient

Bulk or Wholesale Orders

1. Different return terms may apply to bulk orders
2. Contact customer service for specific policies
3. Restocking fees typically apply to bulk returns

Contact Information

For all refund-related inquiries:

Email: supportadozkup@gmail.com Subject Line: Refund Request - [Order Number]

Required Information:

1. Full name and order number
2. Reason for return/refund
3. Photos (if applicable)
4. Preferred resolution method

Dispute Resolution

If you are not satisfied with our refund decision:

1. Request escalation to senior customer service
2. Provide additional documentation if available
3. We will review and respond within 5 business days
4. Final decisions will be communicated in writing

Policy Updates

This Refund Policy may be updated periodically. Changes will be effective immediately upon posting on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Legal Rights

This policy does not affect your statutory rights as a consumer. In jurisdictions where consumer protection laws provide greater rights than this policy, those laws shall prevail.

Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM Emergency Contact: supportadozkup@gmail.com (24/7 email support)

Last Updated: June 12, 2025