Return Policy

Effective Date: June 12, 2025

Overview

At Adozkup, we want you to be completely satisfied with your purchase. Our Return Policy outlines the procedures and conditions for returning items purchased through our website or mobile application. This policy works in conjunction with our Refund Policy to ensure a smooth return experience.

Return Eligibility

Time Limits for Returns

1. Standard Items: 30 days from delivery date
2. Electronics & Technology: 15 days from delivery date
3. Clothing & Fashion: 30 days from delivery date
4. Beauty & Personal Care: 14 days from delivery date (unopened only)
5. Digital Products: 7 days from purchase date
6. Custom/Personalized Items: Returns not accepted (except for defects)

Condition Requirements

Items must be returned in the following condition:

1. Unused and Unworn: Items must not show signs of use or wear
2. Original Packaging: All original packaging, tags, and labels must be intact
3. Complete Set: All accessories, manuals, and bonus items must be included
4. Clean Condition: Items must be free from stains, odors, or damage
5. Resaleable State: Items must be in condition suitable for resale

Items Eligible for Return

Returnable Items

1. Clothing and accessories (with tags attached)
2. Electronics in original packaging
3. Home goods and furniture
4. Books and media in original condition
5. Unopened beauty and personal care products
6. Sporting goods and outdoor equipment
7. Toys and games in original packaging

Items with Special Conditions

1. Mattresses: 90-day trial period with hygienic cover requirement
2. Large Appliances: Return within 7 days, professional uninstallation required
3. Jewelry: Certified appraisal required for high-value items
4. Artwork: Professional packaging required for return shipping

Non-Returnable Items

The following items cannot be returned:

1. Hygiene Products: Opened cosmetics, skincare, or personal care items
2. Undergarments: Underwear, lingerie, swimwear, and intimate apparel
3. Perishable Goods: Food items, fresh flowers, plants
4. Digital Downloads: Software, e-books, music, or digital content once accessed
5. Gift Cards: All gift cards and promotional codes
6. Final Sale Items: Items marked as clearance or final sale
7. Hazardous Materials: Flammable, toxic, or dangerous goods
8. Live Animals: Pets and livestock
9. Prescription Items: Medications and medical devices

Return Process

Step 1: Check Eligibility

Before initiating a return:

1. Verify your item is within the return window
2. Ensure the item meets our condition requirements
3. Gather your order confirmation and receipt
4. Take photos of the item if returning due to damage or defect

Step 2: Contact Customer Service

Email: supportadozkup@gmail.com Subject: Return Request - Order #[Your Order Number]

Include the following information:

1. Full name and contact information
2. Order number and purchase date
3. Item(s) you wish to return
4. Reason for return
5. Preferred resolution (refund, exchange, store credit)
6. Photos (if applicable)

Step 3: Receive Return Authorization

1. We will review your request within 1-2 business days
2. If approved, you will receive a Return Merchandise Authorization (RMA) number
3. Return instructions and prepaid shipping label (if applicable) will be provided
4. RMA number must be written on the outside of the return package

Step 4: Package Your Return

Packaging Requirements:

1. Use original product packaging when possible
2. Include all original accessories and documentation
3. Securely package items to prevent damage during shipping
4. Include a copy of your order confirmation
5. Write RMA number clearly on the outside of the package

Prohibited Packaging:

1. Do not use tape directly on product packaging
2. Avoid using newspaper or inadequate padding
3. Do not package multiple unrelated returns together

Step 5: Ship Your Return

1. Attach the provided return shipping label
2. Drop off at designated shipping location
3. Obtain tracking information and receipt
4. Returns must be shipped within 7 days of receiving RMA

Return Shipping

Shipping Costs

Customer Responsibility:

1. Change of mind returns
2. Size or color exchanges
3. Items ordered incorrectly by customer

Adozkup Responsibility:

1. Defective or damaged items
2. Wrong item shipped
3. Items not as described
4. Our shipping error

Shipping Guidelines

1. Use provided return label when applicable
2. Insure valuable items for full purchase price
3. Obtain tracking and delivery confirmation
4. Allow 7-14 days for transit depending on location
5. International returns may take longer due to customs

Lost Returns

1. Customer responsibility if using own shipping method
2. Adozkup responsibility if using our provided label
3. Tracking information required for all returns
4. Insurance claims handled case-by-case

Return Inspection Process

Upon Receipt

When we receive your return:

1. Items are logged into our system within 24 hours
2. Initial inspection completed within 2-3 business days
3. Detailed quality check performed
4. Customer notified of inspection results

Inspection Criteria

We inspect returns for:

1. Condition: Unused, undamaged state
2. Completeness: All parts and accessories included
3. Authenticity: Verification of genuine products
4. Packaging: Original packaging and materials
5. Cleanliness: Free from stains, odors, or contamination

Inspection Outcomes

1. Approved: Full refund or exchange processed
2. Partial Approval: Partial refund due to condition issues
3. Rejected: Return denied, item shipped back to customer
4. Damaged in Transit: Insurance claim initiated

Exchanges

Exchange Process

1. Exchanges processed as returns plus new orders
2. Original item must be returned first
3. New item shipped once return is approved
4. Price differences charged or refunded separately

Exchange Timeframes

1. Same item exchanges: 2-3 business days after return approval
2. Different item exchanges: 3-5 business days after return approval
3. Out of stock items: Store credit issued or alternative suggested

Special Return Situations

Defective Items

1. Report defects within 48 hours of delivery
2. Provide detailed photos of defects
3. Keep all original packaging
4. Expedited return processing available
5. Replacement or full refund guaranteed

Wrong Item Received

1. Contact us immediately upon delivery
2. Do not open or use the incorrect item
3. We arrange immediate pickup and replacement
4. No return shipping charges apply

Damaged During Shipping

1. Document damage with photos before opening
2. Report to customer service within 24 hours
3. File claim with shipping carrier if required
4. Immediate replacement or refund provided

Holiday Returns

Extended Return Period (November 1 - January 31):

1. Items purchased during holiday season eligible for extended returns
2. Gift purchases can be returned until January 31
3. Holiday-specific items must be returned by January 15
4. Gift receipts extend return window

International Returns

Return Shipping

1. Customers responsible for return shipping costs
2. Use tracked and insured shipping methods
3. Declare items accurately on customs forms
4. Allow additional time for customs processing

Customs and Duties

1. Original customs duties and taxes non-refundable
2. Customer responsible for any return customs fees
3. Items must clear customs without additional charges to Adozkup

Bulk and Wholesale Returns

Special Conditions

1. Minimum order quantities may apply
2. Restocking fees typically charged
3. Extended inspection period required
4. Custom return terms negotiated per order

Business Account Returns

1. Dedicated return specialist assigned
2. Priority processing available
3. Bulk return shipping arrangements
4. Quarterly return reports provided

Return Tracking

Online Portal

1. Track return status through your account
2. Receive email updates at each step
3. View inspection results and photos
4. Access return history and receipts

Status Updates

1. Initiated: Return request submitted
2. Approved: RMA issued and label provided
3. In Transit: Package shipped to our facility
4. Received: Package arrived at our warehouse
5. Inspecting: Quality check in progress
6. Completed: Return processed and refund issued

Customer Support

Contact Information

Email: supportadozkup@gmail.com Response Time: 24 hours maximum Business Hours: Monday-Friday, 9:00 AM - 6:00 PM

Support for Returns

1. Return eligibility verification
2. RMA number generation
3. Shipping label requests
4. Return status updates
5. Inspection result explanations
6. Escalation to senior staff when needed

Return Prevention

Accurate Descriptions

We strive to prevent returns by:

1. Providing detailed product descriptions
2. Including accurate measurements and specifications
3. Offering multiple product images
4. Providing size charts and fit guides
5. Collecting and displaying customer reviews

Customer Education

1. Pre-purchase consultation available
2. Product comparison tools
3. Detailed FAQ sections
4. Video demonstrations when applicable
5. Live chat support during shopping

Policy Compliance

Legal Requirements

This return policy complies with:

1. Consumer protection laws
2. E-commerce regulations
3. Distance selling rules
4. Cooling-off period requirements
5. Accessibility standards

Fair Trading

We are committed to:

1. Transparent return procedures
2. Reasonable return timeframes
3. Fair inspection practices
4. Prompt processing and communication
5. Respectful customer service

Policy Updates

Change Notifications

1. Policy updates posted on our website
2. Email notifications for significant changes
3. 30-day notice for major policy modifications
4. Continued service use implies acceptance

Version Control

1. Policy version date clearly displayed
2. Previous versions archived
3. Change log available upon request
4. Legal review conducted for all updates

Quick Return Checklist: ✓ Check return eligibility and time limits ✓ Contact customer service for RMA ✓ Package items properly with all accessories ✓ Use provided return label when applicable ✓ Obtain tracking information ✓ Monitor return status through your account

Need Help? Contact supportadozkup@gmail.com

Last Updated: June 12, 2025