Shipping Policy

Effective Date: June 12, 2025

Overview

At Adozkup, we are committed to delivering your orders safely, efficiently, and at competitive rates. This Shipping Policy outlines our delivery options, processing times, shipping costs, and terms for both domestic and international shipments. Please review this policy carefully before placing your order.

Shipping Coverage

Domestic Shipping

We currently ship to all locations within:

1. All major cities and towns
2. Rural and remote areas (with extended delivery times)
3. Military bases and APO/FPO addresses
4. P.O. Box addresses (for eligible items)

International Shipping

We ship to over 200 countries and territories worldwide:

1. Standard International: Most countries (7-21 business days)
2. Express International: Select countries (3-7 business days)
3. Premium International: Major cities (1-3 business days)

Restricted Areas

We cannot ship to:

1. Areas under international sanctions
2. Regions with ongoing conflicts
3. Locations prohibited by shipping carriers
4. Areas with customs restrictions on specific products

Processing Times

Order Processing

Standard Processing: 1-2 business days

1. Order verification and payment confirmation
2. Inventory allocation and picking
3. Quality control and packaging
4. Shipment preparation and labeling

Same-Day Processing: Available for orders placed before 2:00 PM

1. Premium service with additional fees
2. Limited to in-stock items only
3. Subject to product and location availability
4. Confirmation required within 2 hours

Extended Processing Items:

1. Custom Products: 3-7 business days
2. Made-to-Order: 5-14 business days
3. Personalized Items: 2-5 business days
4. Bulk Orders: 3-10 business days
5. Pre-Order Items: As specified on product page

Business Days

1. Monday through Friday (excluding holidays)
2. Orders placed on weekends process on next business day
3. Holiday schedule affects processing times
4. Peak season may extend processing by 1-2 days

Shipping Options and Delivery Times

Domestic Shipping

Standard Shipping

1. Delivery Time: 3-7 business days
2. Cost: Free on orders over ₹500, otherwise ₹99
3. Tracking: Full tracking provided
4. Insurance: Included up to ₹10,000
5. Signature: Not required

Express Shipping

1. Delivery Time: 1-3 business days
2. Cost: ₹199-₹499 (based on weight and distance)
3. Tracking: Real-time tracking
4. Insurance: Included up to ₹25,000
5. Signature: Required for delivery

Same-Day Delivery

1. Delivery Time: Within 6 hours
2. Availability: Select cities only
3. Cost: ₹299-₹599 (based on location)
4. Cutoff Time: Order by 2:00 PM
5. Tracking: Live tracking available

Next-Day Delivery

1. Delivery Time: Next business day by 6:00 PM
2. Cost: ₹399-₹799 (based on weight and location)
3. Tracking: Premium tracking with SMS updates
4. Insurance: Included up to ₹50,000
5. Guarantee: Money-back if late delivery

International Shipping

Standard International

1. Delivery Time: 7-21 business days
2. Cost: ₹999-₹2,999 (based on destination and weight)
3. Tracking: International tracking provided
4. Customs: Customer responsible for duties
5. Insurance: Available for additional cost

Express International

1. Delivery Time: 3-7 business days
2. Cost: ₹1,999-₹4,999 (based on destination and weight)
3. Tracking: Priority tracking with frequent updates
4. Customs: Expedited customs clearance
5. Insurance: Included up to $500 USD

Premium International

1. Delivery Time: 1-3 business days
2. Availability: Major cities in select countries
3. Cost: ₹3,999-₹9,999 (based on destination and weight)
4. Tracking: Real-time tracking with delivery confirmation
5. Customs: Premium customs handling
6. Insurance: Included up to $1,000 USD

Shipping Costs

Domestic Shipping Rates

Weight-Based Pricing

1. Up to 500g: ₹99 (Free over ₹500)
2. 501g - 1kg: ₹149
3. 1.1kg - 2kg: ₹199
4. 2.1kg - 5kg: ₹299
5. 5.1kg - 10kg: ₹499
6. Over 10kg: ₹799 + ₹50 per additional kg

Zone-Based Pricing

1. Zone 1 (Local): Standard rates
2. Zone 2 (Regional): +20% on standard rates
3. Zone 3 (National): +40% on standard rates
4. Zone 4 (Remote): +60% on standard rates

International Shipping Rates

Regional Zones

1. South Asia: ₹999-₹1,999
2. Southeast Asia: ₹1,499-₹2,999
3. Middle East: ₹1,999-₹3,999
4. Europe: ₹2,499-₹4,999
5. North America: ₹2,999-₹5,999
6. Other Regions: ₹3,499-₹6,999

Free Shipping Eligibility

Domestic Free Shipping

1. Minimum Order: ₹500 for standard shipping
2. Premium Members: Free shipping on all orders
3. Bulk Orders: Free shipping on orders over ₹2,000
4. Special Promotions: Temporary free shipping events

International Free Shipping

1. Minimum Order: ₹5,000 for select countries
2. Premium Members: 50% discount on international shipping
3. Bulk Orders: Free shipping on orders over ₹15,000

Special Shipping Services

Large Item Delivery

Furniture and Appliances:

1. White glove delivery service available
2. Professional assembly and installation
3. Scheduled delivery appointments
4. Two-person delivery team
5. Packaging material removal

Additional Services:

1. Curbside Delivery: Standard service
2. Threshold Delivery: +₹299
3. Room of Choice: +₹599
4. Assembly Service: +₹999-₹2,999
5. Installation: Quote provided separately

Fragile Item Shipping

Special Handling:

1. Extra protective packaging
2. Fragile handling labels
3. Insurance automatically included
4. Signature required delivery
5. Photo documentation of packaging

Eligible Items:

1. Electronics and gadgets
2. Glassware and ceramics
3. Artwork and mirrors
4. Musical instruments
5. Collectibles and antiques

Cold Chain Shipping

Temperature-Controlled Delivery:

1. Refrigerated transportation
2. Temperature monitoring throughout transit
3. Insulated packaging materials
4. Express delivery only
5. Additional fees apply

Applicable Products:

1. Perishable food items
2. Pharmaceutical products
3. Beauty products requiring refrigeration
4. Specialty chemicals

Packaging and Handling

Standard Packaging

1. Eco-friendly packaging materials
2. Appropriate cushioning and protection
3. Tamper-evident sealing
4. Clear labeling and addressing
5. Product protection guarantee

Premium Packaging

1. Luxury presentation boxes
2. Additional protective layers
3. Gift wrapping services available
4. Custom branding options
5. Enhanced unboxing experience

Sustainable Packaging

1. Recyclable materials prioritized
2. Minimal packaging approach
3. Biodegradable cushioning materials
4. Reusable packaging options
5. Carbon-neutral packaging initiative

Order Tracking

Tracking Information

Included with All Shipments:

1. Unique tracking number
2. Real-time status updates
3. Estimated delivery date
4. Delivery confirmation
5. Exception notifications

Tracking Methods

1. Website: Track through your account
2. Mobile App: Push notifications for updates
3. SMS: Text message alerts
4. Email: Detailed tracking emails
5. Phone: Customer service tracking assistance

Tracking Statuses

1. Order Confirmed: Payment processed and verified
2. Processing: Order being prepared for shipment
3. Shipped: Package dispatched from warehouse
4. In Transit: Package moving through shipping network
5. Out for Delivery: Package with delivery personnel
6. Delivered: Package successfully delivered
7. Exception: Issue requiring attention

Delivery Procedures

Standard Delivery

1. Delivery to provided address
2. Signature may be required for valuable items
3. Safe location delivery if customer not available
4. Delivery confirmation sent via email/SMS
5. Photo proof of delivery when possible

Delivery Attempts

1. First Attempt: Standard delivery to address
2. Second Attempt: Next business day
3. Third Attempt: Final delivery attempt
4. Failed Delivery: Package returned to depot
5. Customer Pickup: Available at designated locations

Delivery Instructions

Customers can provide:

1. Specific delivery location preferences
2. Access codes for buildings or gates
3. Alternative contact information
4. Preferred delivery time windows
5. Special handling instructions

International Shipping Details

Customs and Duties

Customer Responsibilities:

1. All customs duties and taxes
2. Accurate customs declarations
3. Compliance with import regulations
4. Communication with customs authorities
5. Additional documentation if required

Our Responsibilities:

1. Accurate product descriptions
2. Proper customs documentation
3. Declared value compliance
4. Prohibited items screening
5. Carrier coordination

Restricted Items

Cannot Ship Internationally:

1. Hazardous materials
2. Liquid products (country-specific)
3. Food items (country-specific)
4. Weapons and military equipment
5. Drugs and pharmaceuticals
6. Plants and agricultural products
7. Currency and precious metals

Documentation Required

1. Commercial invoice
2. Packing list
3. Certificate of origin (if applicable)
4. Export permits (if required)
5. Import licenses (customer responsibility)

Shipping Issues and Resolutions

Lost Packages

If Package is Lost:

1. Investigation initiated within 24 hours
2. Carrier claim filed immediately
3. Replacement order processed
4. Full refund if replacement unavailable
5. Expedited shipping on replacement

Damaged Packages

Damage Reporting:

1. Report damage within 48 hours of delivery
2. Provide photos of damaged packaging and items
3. Keep all packaging materials
4. Insurance claim filed automatically
5. Replacement or refund processed quickly

Delivery Delays

Delayed Shipments:

1. Proactive communication about delays
2. Updated tracking information provided
3. Compensation for significant delays
4. Expedited shipping on replacement orders
5. Refund of shipping costs if applicable

Incorrect Delivery

Wrong Address Delivery:

1. Immediate investigation launched
2. Carrier contacted for package retrieval
3. Redelivery arranged at no cost
4. Expedited replacement if needed
5. Shipping cost refund provided

Holiday and Peak Season Shipping

Holiday Schedule

Affected Holidays:

1. New Year's Day
2. Republic Day
3. Independence Day
4. Diwali and major festivals
5. Christmas and New Year period
6. Regional holidays as applicable

Peak Season Adjustments

November - January:

1. Extended processing times (1-2 additional days)
2. Higher shipping volumes may cause delays
3. Expedited services recommended
4. Early ordering encouraged
5. Customer service hours extended

Cutoff Dates

Holiday Delivery Guarantees:

1. Same-day delivery: Day before holiday
2. Next-day delivery: 2 days before holiday
3. Express shipping: 3-4 days before holiday
4. Standard shipping: 7-10 days before holiday
5. International shipping: 14-21 days before holiday

Shipping Insurance

Automatic Insurance

Included Coverage:

1. Loss or damage protection
2. Theft protection during transit
3. Weather-related damage coverage
4. Carrier negligence protection
5. Full replacement value coverage

Additional Insurance

Optional Enhanced Coverage:

1. Higher value items (over ₹50,000)
2. International high-value shipments
3. Collectibles and antiques
4. Custom or personalized items
5. Expedited claim processing

Claims Process

Filing Claims:

1. Contact customer service within 48 hours
2. Provide photos and documentation
3. Complete claim forms accurately
4. Cooperate with investigation
5. Receive resolution within 5-10 business days

Customer Responsibilities

Accurate Information

Customer Must Provide:

1. Correct shipping address
2. Valid contact information
3. Accurate product selections
4. Complete delivery instructions
5. Timely response to delivery issues

Address Changes

1. Before Shipping: Free address changes
2. After Shipping: Carrier fees apply
3. International Orders: May require new customs documentation
4. Same-Day Delivery: Address changes not permitted

Delivery Availability

Customer Responsibilities:

1. Be available for scheduled deliveries
2. Provide access to delivery location
3. Accept packages in good condition
4. Report issues promptly
5. Follow up on failed delivery attempts

Contact Information

Shipping Support

Email: supportadozkup@gmail.com Subject: Shipping Inquiry - Order #[Order Number]

Information to Include:

1. Order number and tracking number
2. Shipping address and contact information
3. Specific issue or question
4. Preferred resolution method
5. Any time-sensitive factors

Emergency Shipping Issues

Urgent Matters:

1. Mark email as "URGENT - SHIPPING"
2. Include phone number for callback
3. Specify nature of emergency
4. Provide alternative contact methods
5. Response within 2 hours during business hours

Policy Updates

Change Notifications

1. 30-day notice for major shipping policy changes
2. Email notifications to all customers
3. Website announcements for rate changes
4. App notifications for mobile users
5. Customer service communication during transitions

Rate Changes

1. Shipping rates reviewed quarterly
2. Fuel surcharge adjustments as needed
3. Carrier rate increases passed through
4. Advance notice provided when possible
5. Grandfathering for orders in progress

Quick Shipping Reference:

1. ✓ Free shipping on orders over ₹500
2. ✓ Same-day delivery available in select cities
3. ✓ International shipping to 200+ countries
4. ✓ Full tracking on all shipments
5. ✓ Insurance included on all orders

Need Shipping Help? Contact supportadozkup@gmail.com

Last Updated: June 12, 2025